Refund & Return Policy

At DazzPop, we take pride in delivering "Little Pops of Joy" through our curated gifts and unique products. Because many of our items are custom-made and personalized (such as custom pet apparel, photo keepsakes, and personalized prints), please review our return and refund guidelines below before placing your order.

Quick Summary

• Return Window: 30 days from the date of delivery.
• Personalized / Custom Items: Final sale unless defective, damaged, or misprinted.
• Standard Non-Custom Items: Eligible for return in original, unused condition.
• Return Authorization Required: Please contact us before sending any items back.

1. Personalized & Custom-Made Products (POD)

Many of our products are made to order specifically for you.

• Customer Errors & Change of Mind: Custom products printed with your personal photos, names, or tailored specifications cannot be returned or refunded for reasons such as "change of mind," buyer’s remorse, or incorrect photos/text submitted by the customer.

• Our Guarantee on Quality & Defects: If we made a mistake (e.g., misspelled text that was provided correctly, wrong item shipped, poor print quality, or arrived damaged), we will make it right! We will offer a free replacement/remake or a full refund at no extra cost to you. In most defect cases, you will not need to ship the item back.

2. Standard (Non-Personalized) Products

For standard, non-customized products, you may request a return within 30 days of receiving your package.

To qualify for a return, the item must:
• Be in the same condition that you received it.
• Be unworn, unwashed, and unused with all original tags attached.
• Be in its original packaging.
• Be accompanied by your order number or proof of purchase.

3. Step-by-Step Return Process

To ensure your return is processed smoothly, please follow these steps:

1. Submit a Request: Email us at support@dazzpop.com with your Order Number, reason for return, and clear photos/videos if the item is damaged or defective.

2. Receive Authorization (RMA): Our support team will review your request within 24–48 business hours. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.

3. Pack & Ship: Securely pack the item in its original packaging. Please clearly write your Order Number on the outside of the package.

4. Ship to Our Designated Facility:
   Ship the package to our warehouse address below:

DazzPop Returns Department
Address: 1000 Stevenson Ct #101, Roselle, IL (Illinois), United States, 60172
Customer Service: support@dazzpop.com.

Important Note: Items sent back to us without first requesting a return authorization will NOT be accepted and cannot be refunded.

4. Return Shipping Costs

• Defective, Damaged, or Incorrect Items: If the return is due to our error or a carrier mishap, DazzPop will cover 100% of the return shipping costs or directly issue a free replacement without requiring a return.

• Customer Discretion (Sizing, Change of Mind for non-custom items): If you are returning an eligible non-custom item for personal reasons, you will be responsible for covering the return shipping postage. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your package upon arrival. If your package arrives broken, defective, or contains the wrong product:

1. Contact us within 7 days of delivery at support@dazzpop.com.

2. Include your Order Number and clear photos of the product and packaging damage.

3. We will promptly evaluate the situation and arrange a free replacement or issue a full refund.

6. Refunds & Processing Timeline

• Inspection: Once your physical return is received and inspected at our Illinois facility, we will send you an email confirmation regarding your refund status.

• Payout: If approved, your refund will automatically be credited to your original payment method within 5 to 10 business days.

• Delayed Refunds: Please note that banks and credit card providers may require additional business days to post the funds to your account. If you haven’t received your refund within 15 business days of approval, please contact us at support@dazzpop.com.

7. Non-Returnable Items

The following items cannot be returned or refunded:
• Gift cards
• Final sale / clearance items (clearly indicated on the product page)
• Personalized / Custom-made products (unless defective)

8. European Union 14-Day Cooling-Off Period

If merchandise is being delivered into the European Union, customers have the legal right to cancel or return their order within 14 days, for any reason, subject to EU statutory consumer law. Items must be returned unworn, unused, and in original packaging. Statutory exceptions apply to personalized, custom-made goods.

9. Contact Us

If you have any questions about your order, our policies, or require assistance with a return:

Brand: DazzPop
Support Email: support@dazzpop.com
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
Warehouse & Return Address: 1000 Stevenson Ct #101, Roselle, IL 60172, USA